Public agreement (offer)

The document, the provisions of which are set forth below, constitutes a Public Offer and a Public Contract. In accordance with the provisions of Articles 633 and 641 of the Civil Code of Ukraine, the terms of the public contract are the same for all Customers.
Pursuant to part 2 of Article 642 of the Civil Code of Ukraine, payment shall constitute acceptance of this offer, which shall be deemed to be the conclusion of the agreement on the terms and conditions set forth below.
This Public Offer is addressed to all individuals and legal entities who wish to use the service and have the technical ability to receive the service.

PUBLIC AGREEMENT (OFFER)
on the provision of services

1. GENERAL PROVISIONS
1.1. This Public Contract (Offer) is an official proposal by the Contractor to provide educational and informational services to legally competent individuals (hereinafter referred to as the “Client”) within the framework of the “School of Practical Psychology” educational program of the Natalia Kholodenko International Center for Psychology.
1.2. Payment for the service (in full or in part) constitutes full and unconditional acceptance of the terms of this Agreement.
1.3. The service agreement is deemed to be concluded upon receipt of the tuition payment.

2. DEFINITIONS AND TERMS
2.1. For the purposes of this Offer, the terms listed below shall have the following meanings:
Offer – a public contract for the provision of services.
Information Services – a suite of services offered as part of the “School of Practical Psychology” program, which includes:
• educational modules (videos, texts, materials);
• online meetings;
• guidance or support (if included in the plan);
• additional materials and services included in the purchased plan.
The format, content, and scope of services are determined by the Contractor and disclosed by the Contractor before the Customer makes payment.
Acceptance of the Offer is the full and unconditional acceptance of the Offer by the Customer by paying for the selected service.
Contractor – Individual Entrepreneur Natalia Volodymyrivna Kholodenko, RNKOKPP 3033017385, Address: Ukraine, 01004, Kyiv, 23 Velyka Vasylkivska St., apt. *, E-mail: claim@kholodenko.net.
The Customer is the person who has accepted the Offer.
Service Agreement (hereinafter referred to as the “Agreement”)—an agreement between the Client and the Contractor regarding training in the “School of Practical Psychology” program at the Natalia Kholodenko International Center for Psychology at the selected rate, which is concluded upon acceptance of this Offer.
Confidential Information – any information relating to the personal data of the participants of the courses (events)/recipients of the Contractor’s services, any original course materials (audio, video, text files and messages, etc.) provided by the Contractor pursuant to this Agreement and all other information, the confidentiality of which has been notified to the Customer in advance by the Contractor.

3. SUBJECT MATTER OF THE OFFER
3.1. In accordance with the terms of this Offer, the Contractor shall provide Information Services to the Customer in exchange for compensation, and the Customer shall accept and pay the Contractor for such services in accordance with the rate plan selected by the Customer.
3.2. The scope of services/information available to the Customer depends on the selected plan. A change to a lower-cost plan may only be made until August 31, 2026. After that date, no tariff changes will be permitted.
3.3. The cost of information services is set by the Contractor separately, depending on the selected tariff, and is provided to the Customer for review prior to payment.
3.4. Payments under this agreement shall be made using one of the methods offered to the Customer, including by clicking the “Pay” button, which include the following payment methods:
– payment via electronic means;
– payment via payment terminals or online banking;
– payment to the Contractor’s bank account via a bank or acquiring bank;
– payment through specially authorized agents (individuals or legal entities);
– by other methods subject to prior agreement with the Contractor.
3.5. Services are provided upon full payment of the selected rate and service. Any partial payment, including but not limited to an amount paid as a “deposit,” constitutes a down payment and serves as security for the Customer’s fulfillment of its financial obligations. If the Customer refuses to make full payment or declines to participate in the training or receive the service, the deposit is non-refundable.
3.6. If the Customer fails to fulfill its payment obligations for the services within the timeframe agreed upon by the Parties, the Provider has the right, effective from the date the payment is overdue, to suspend the Customer’s access to training materials, online events, and other components of the Service until the Customer has fully fulfilled its payment obligations. If the payment is overdue by more than 10 (ten) calendar days or any other period agreed upon by the Parties, the Contractor shall have the right to unilaterally terminate the provision of the Services. In such a case, the Parties agree that the inability to perform the Agreement arose due to the Customer’s fault. Funds paid for Services actually provided as of the date of termination of access are non-refundable. Refunds for Services not provided shall be handled in accordance with the terms of this Agreement and the requirements of current Ukrainian law.
3.7. Services are considered provided from the start of the course, regardless of the Customer’s actual use of the course materials.
3.8. Before ordering, paying for, or using the Services, the Customer agrees to carefully review the terms set forth in this document, as well as the services included in the purchased plan. By making a payment, the Customer unconditionally accepts the TERMS AND CONDITIONS of this Agreement and the Contractor’s Privacy Policy.

4. TERMS AND CONDITIONS FOR THE PROVISION OF THE INFORMATION SERVICE
4.1. Services are provided in the manner and to the extent specified in the purchased plan.
4.2. Course start date: October 5, 2026.
Duration of training: 3 months.
The period during which access to training materials is provided is determined by the Contractor separately in the proposal provided to the Customer by publication on the service order page (on the website and/or any other information resource), through which the Contractor’s Information Service is sold, which becomes an integral part of this Agreement.
4.3. The purchase of the Information Service is confirmed by payment made using one of the methods provided for in the Agreement. Access is granted automatically or after the Customer sends the Contractor a photo confirmation of payment for the services.
4.4. If the Customer has not received access to the service after payment, they must contact the Contractor’s support service, send an email to claim@kholodenko.net, or notify the Contractor by any other available means of communication.
4.5. If the Information Service involves a meeting, lesson, review, or publication of materials, it shall be provided according to the schedule established by the Contractor. This Agreement does not provide for the rescheduling of such meetings that the Customer has missed. If the Client does not use the services (does not attend the meeting) for any reason at the time specified in the agreed Schedule—except in the case of an agreed rescheduling—the meeting/lesson/review is considered to have taken place, and the Contractor shall not refund its cost. In this case, the Customer will have the opportunity to view recorded lessons.
4.6. The Contractor has the right to reschedule the agreed-upon schedule for conducting webinars or providing access to educational materials by 2 (two) to 7 (seven) days, provided the Client is notified in advance.
4.7. If the Client does not use the paid services (does not participate in the event) for any reason, the Contractor shall not refund the cost of such services.
4.8. Upon receiving the services, the Customer gains access to certain content (informational and educational materials), the intellectual property rights to which belong to the Contractor or to the subcontractors engaged by the Contractor to provide the services.
4.9. The right to use the content and materials received in the course of the service provision is limited to personal use and may not be transferred to third parties.
4.10. The Client understands and agrees that their participation during the provision of services may be photographed and/or videotaped and consents to the Contractor or its subcontractors publishing such photos on the website or on social media. The Client also consents to the publication of the Client’s results obtained as a result of the Contractor’s provision of services.
4.11. The Contractor’s working hours are from 10:00 a.m. to 6:00 p.m. Kyiv time, excluding weekends and holidays, during which responses are provided.
4.12. Acceptance of the service takes place without signing a service delivery certificate. Services involving the publication of educational materials are considered to have been properly provided at the time of their publication in the Course Chat/learning platform, in accordance with the Plan paid for by the Customer and under which the Customer is registered.
4.13. The Client understands that the “School of Practical Psychology” program is an educational product and does not constitute individual counseling, unless otherwise expressly provided for in the fee schedule. After compiling the lists of students and transferring the data to an accredited educational institution, the Contractor bears the actual costs of administration, accreditation, student record-keeping, and the issuance of certificates; therefore, withdrawal from the program in such a case is not possible, and the Contractor cannot issue a refund.
4.14. The Client agrees that:
• the outcome of the training depends on the Client’s personal participation;
• completion of assignments is a mandatory condition for achieving results;
• failure to achieve results does not constitute grounds for a refund.

5. RIGHTS AND OBLIGATIONS OF THE CONTRACTOR
5.1. The Contractor has the right to engage third parties to perform this Agreement, while remaining fully liable to the Client for compliance with the terms of this Agreement and for maintaining the quality of the services provided.
5.2. The Contractor undertakes to provide the Customer with the service and/or access to the paid text, video, photo, and audio materials for the term agreed upon by the parties. The schedule for the provision of the service and/or educational materials shall be established by the Contractor separately and shall become an integral part of this Agreement.
5.3. The Contractor is responsible for the storage and processing of the Client’s personal data, ensures the confidentiality of such data during processing, and uses it exclusively for the high-quality provision of services to the Client.
5.4. The Contractor guarantees to provide the Customer with complete and accurate information about the service upon the Customer’s request.
5.5. The Contractor has the right to terminate the provision of paid services upon the expiration of the term (duration) of their provision, or to restrict the Customer’s access to educational materials in the event of failure to make full payment.
5.6. The Contractor shall terminate this agreement and cease providing services without a refund, revoking the Customer’s access to previously published material, if it is established that the Customer has distributed video, photoand audio materials received from the Contractor to third parties, whether for a fee or free of charge. The Customer’s use of materials in their original form, obtained as a result of receiving Information Services, is permitted only for personal purposes and for the Customer’s personal use, without transfer to third parties.

6. RIGHTS AND OBLIGATIONS OF THE CUSTOMER
6.1. The Customer is obligated to provide accurate information about themselves when filling out the application (registration) for services. The Customer is responsible for the accuracy of such information.
6.2. The Customer agrees to pay the Contractor for paid services in a timely manner, in the amount, manner, and within the timeframes specified in this Agreement and the selected rate plan.
6.3. The Customer agrees to review this Offer and the terms and conditions for the provision of services under the applicable rates, and to comply with and fulfill their requirements.
6.4. The Customer agrees to attend joint meetings with the Contractor, if such meetings are provided for in the service package, according to the established schedule.
6.5. The Client agrees not to reproduce, duplicate, copy, sell, or use for any purpose in their original form any materials made available to the Client in connection with the provision of the Information Service, except for personal use. Any violation of copyright and related rights shall result in civil, administrative, and criminal liability and must be ceased upon the Contractor’s request.
6.6. The Customer is obligated to maintain the equipment and communication channels that provide access to participation in the training in good working order. The Contractor shall not be liable for the failure to provide (or the substandard provision of) the Information Service for reasons beyond the Contractor’s control (including failure to comply with Section 6.1 of this Offer).
6.7. The Client agrees to treat the Contractor with respect and not to post in the group chat—which includes participants receiving the Information Services alongside the Client, including during joint online meetings—or to send private messages to participants containing information that undermines the honor, dignity, or professional reputation of the Contractor and its team.
6.8. While receiving services, the Client is prohibited from the following in the group chat:
– promoting themselves or any type of services (with the exception of networking events specifically organized by the Contractor);
– share materials or discuss topics in the chat that are unrelated to the course curriculum or information product;
– share materials by other authors;
– forward course materials (audio, video, photos, text messages) to third parties;
– create joint groups with participants to discuss the Contractor and its services;
– send invitations to other chats to participants;
– forward (audio, video, photos, text messages) from other participants or share links to the chat with third parties who are not participants in the course or chat. All information contained in the Contractor’s chat is confidential and may not be disclosed to others.
– insult, devalue, threaten, harass, persecute, bully, show outright hate, etc. in relation to other participants and/or administrators, the course author.
The chat created by the Provider must be used solely for communication related to the course. Any messages not related to the course material will be deleted, and their authors will be removed from the chat permanently. Any complaints regarding the services or the organization must be sent only to the official email address. All other forms of communication will not be considered.
6.9. The Client enjoys all consumer rights in accordance with the current legislation of Ukraine governing the provision of services.
6.10. If the Customer receives a service of inadequate quality, the Customer has the right to exercise the rights provided for in Article 8 of the Law of Ukraine “On the Protection of Consumer Rights,” exclusively in cases where the violation of their rights occurred through the fault of the Service Provider and upon proof of such circumstances.
6.11. Claims regarding current deficiencies in the provision of services must be filed without undue delay.
6.12. All claims regarding the quality of the Information Service provided must be sent by the Customer to the following email address: claim@kholodenko.net. The Contractor shall review the Customer’s claim(s)—including claims requesting a refund—within 15 (fifteen) days of receiving the claim at the Contractor’s address.

7. LIABILITY OF THE PARTIES
7.1. In the event of a breach of Section 6.5 of the Agreement, or the distribution and/or transfer of any informational or educational materials from the Contractor’s Course (in whole or in part) by the Customer to third parties, the Customer shall, in addition to compensating the Contractor for damages and lost profits, pay the Contractor a penalty equal to 10 (ten) times the cost of the Contractor’s Information Product purchased by the Customer, for each detected instance, within 10 (ten) business days from the date of receipt of the relevant notice from the Contractor. Payment of penalties shall not release the Parties from fulfilling their obligations under this Agreement.
7.2. In case of violation by the Customer of clause. 6.7, 6.8. The Contractor may terminate this Agreement and cease providing services without refunding the amounts paid for the services. In addition, the Customer must compensate the Contractor for any losses and lost profits resulting from such a breach.
7.3. The Parties agree that the terms of this Agreement are governed by the laws of Ukraine, which shall be applicable in the event of any disputes.
7.4. The Parties shall endeavor to resolve through negotiations all disputes and disagreements that may arise in connection with these Terms, including any issues regarding their performance, conclusion, validity, or termination.
7.5. The Customer agrees that, for the purpose of resolving disputes between the Parties, an effective means of communication is correspondence with the Customer via technical support on Telegram: @KHOLODENKO_SUPPORT.
7.6. The Parties shall be liable for failure to perform or improper performance of their obligations under this Offer in accordance with the laws of Ukraine.
7.7. The Contractor shall not be liable for any discrepancy between the content of the Information Services and/or the results of the service provision and the Customer’s expectations and/or the Customer’s subjective assessment. Such non-conformity with expectations and/or a negative subjective assessment does not constitute grounds for considering the services to have been provided in a substandard manner or in an unagreed scope, nor does it constitute grounds for a refund of the fees paid for the services.
The Contractor does not guarantee:
• the generation of income
• employment
• a specific result
Any examples of results achieved by other participants do not constitute a guarantee.
7.8. In the event that the Client breaches the terms of this Agreement, the Client shall be obligated to compensate the Contractor for all losses incurred in connection with the settlement of claims by third parties (whose rights were violated by the Client). The Contractor reserves the right to file claims against the Customer for losses and other claims through recourse.
7.9. The Contractor shall not be liable:
– for the content of user data, as well as for the content of any information posted by other users.
– in the event of a temporary malfunction of the “Telegram” mobile application due to the following reasons: scheduled or unscheduled technical or maintenance work, technical failures of Internet service providers, computer networks, servers, and equipment, as well as unlawful actions by third parties or force majeure circumstances. In such cases, the Contractor undertakes to use its best efforts to restore service as soon as possible.

8. QUALITY GUARANTEES FOR THE INFORMATION SERVICE
8.1. By accepting the terms of this Offer, the Customer also assumes the risk of loss of profit and the risk of possible losses associated with the use of the knowledge, skills, and abilities acquired by the Customer in the course of receiving the Information Service.
8.2. Regarding the success of applying the acquired knowledge, skills, and abilities, the Contractor shall not be liable for any failure to generate profit (income), for generating profit (income) that is lower than the Client’s expectations, nor for the Client’s direct or indirect losses, since the success of the Client’s application of the acquired knowledge, skills, and abilities depends on many factors known and unknown to the Contractor: the Client’s determination, diligence, perseverance, level of intellectual development, creative abilities, and other individual qualities and personal characteristics, which is accepted by both parties.

9. FORCE MAJEURE
9.1. The Parties shall be exempt from liability for partial or complete failure to perform their obligations under this Agreement if such failure resulted from circumstances of force majeure (force majeure) that arose after the conclusion of this Agreement and made it impossible to fulfill the obligations in accordance with the terms of this Agreement. Such circumstances include, but are not limited to, man-made, natural, or environmental emergencies; accidents in power supply systems; and the destruction of such systems caused, in particular, by earthquakes, floods, hurricanes, etc.; prolonged power and internet outages for reasons beyond the parties’ control, military operations, insurrection, strikes, mass disturbances, riots, and other unlawful acts, as well as the health condition of the Contractor (and/or the webinar host), floods, fires, counterterrorism operations, earthquakes, and other natural disasters; war and military operations; uncontrolled, unlawful acts and acts of vandalism by third parties, revolutionary acts, civil unrest, acts or actions by government authorities, the adoption of laws or regulations that directly affect the parties’ ability to fulfill the terms of this Agreement, and any other extraordinary circumstances.
9.2. The parties agreed that in the event of the circumstances provided for in clause. 9.1. Agreement, the term for fulfillment of obligations under this Agreement shall be extended for the period of time during which such circumstances and their consequences were in effect.
9.3. If the force majeure circumstances and their consequences continue for more than six months, the Parties shall negotiate as soon as possible to identify alternative ways of fulfilling the terms of this Agreement acceptable to both Parties and reach appropriate written agreements.

10. OTHER PROVISIONS/TERMS
10.1. The Customer warrants that it understands all the terms of the Offer and accepts them unconditionally and in full, without any conditions, exceptions, or reservations.
10.2. In the event of any issues not addressed by this Agreement, the Parties agree to be governed by the provisions of the applicable laws of Ukraine.
10.3. The Contractor has the right to unilaterally terminate the service agreement with the Customer or refuse to provide services without stating a reason, by notifying the Customer in any convenient manner, while refunding the amount paid by the Customer for services not received.
10.4. In the event of termination of the Agreement due to the Customer’s breach of the terms set forth in this Agreement, the Contractor shall, no later than 3 (three) calendar days prior to the date of termination, send the Customer a written notice of termination of the Agreement, specifying the reason for termination. This Agreement shall be deemed terminated early on a unilateral basis 3 (three) calendar days after the date the Contractor sends the notice of termination by any means previously used for communication between the Parties. No additional agreements shall be signed between the Parties in this regard.
10.5. The Parties grant each other consent to process and store personal data that becomes known to them in connection with the conclusion of this Agreement, to the extent necessary in accordance with the requirements of the current legislation of Ukraine.
10.6. All requests regarding the provision of services and the use of materials provided, in particular as provided for in these Terms, must be sent to the Contractor via email at: claim@kholodenko.net.
10.7. This Agreement shall enter into force upon the Customer’s acceptance of the offer and shall remain in effect until the parties have fully fulfilled their obligations. The Agreement may be terminated early in cases expressly provided for by this Agreement or by the applicable laws of Ukraine.
10.8. If documents related to the performance of the Agreement are sent via the Telegram internet messenger chat (or another chat agreed upon by the Parties), proper submission of documents shall be deemed to be the sending of a message to the Telegram chat created by the Parties for communication under this Agreement, if necessary with an attached file containing a scanned copy of the document in PDF, JPEG, or another format. In this case, the date of receipt of the document shall be deemed to be the calendar date on which the message was sent to such a Telegram chat. Proof of the transmission of documents via Telegram or other instant messaging chat rooms shall be a paper version of a screenshot of the instant messaging messages for the specified date, printed from a computer.

11. REFUND POLICY
11.1. The Customer may request a refund in accordance with the Refund Terms and conditions and the timeframes described in this document.
11.2. Refunds are possible in cases provided for by the published terms and conditions or if:
• the service was not provided;
• the Contractor failed to grant the Customer access to the training despite full payment and the Customer’s request;
• there is a proven breach of the terms of the Agreement by the Contractor;
• or in other cases provided for by the current legislation of Ukraine.
11.3. Any payment made in part, including, but not limited to, an amount paid as a “reservation fee,” shall constitute a deposit and serve as security for the Customer’s fulfillment of its financial obligations. If you cancel your enrollment before the course begins, a fee equal to the reservation fee of 100 euros (which serves as a deposit) will be retained to cover costs associated with the cancellation.
Once the course has begun, no refunds will be issued, because:
— this is a comprehensive product, and it cannot be purchased in parts;
– a seat is reserved for a specific student;
– a group is formed;
– advisors are engaged;
– accreditation costs are incurred;
– the participant is registered at the university;
– it is impossible to reassign the seat to another student after the program begins;
except in cases provided for in paragraph 11.2. Agreement.
11.4. To request a refund, please send an email to claim@kholodenko.net with the corresponding Request. The refund request must include, without exception, the Customer’s account information, the financial institution (bank) where the account is held, the Customer’s details, copies of identity documents, and a document confirming payment. If the request does not contain sufficient information necessary for the refund, the Contractor does not guarantee the timeframes specified in Section 6.12 of the Agreement.
11.5. If the Contractor decides to issue a refund, the funds will be returned to the Customer by crediting the Customer’s account, credit card, personal account, or other payment details agreed upon by the parties. All refunds are subject to the Customer submitting a standard refund request form to the Contractor.
11.6. The funds shall be credited to the bank account specified by the Customer within 30 calendar days from the date the Contractor receives the Customer’s signed and scanned application. A financial document confirming the Contractor’s transfer of funds to the Customer’s account shall serve as proof of the Contractor’s fulfillment of its obligation to refund the Customer, which is unconditionally accepted by the parties.
11.7. Once access to the digital product has been granted, no refunds will be issued in accordance with Ukrainian law regarding digital content, except in cases expressly provided for in this Agreement or by Ukrainian law.

Contractor’s Details:
Individual Entrepreneur Natalia Volodymyrivna Kholodenko
RNKOKPP 3033017385
Address: Ukraine, 01004, Kyiv, VUL. Velyka Vasylkivska St., Bldg. 23, Apt. *
E-mail: claim@kholodenko.net